Terms & Conditions
Aspectus-UK Limited shall not be liable to any person for any loss or damage that may arise from the use of any of the information contained in any of the materials on this web site.
Aspectus-UK Limited makes no representation or warranty, express or implied (including, without limitation, warranties as to quality or fitness for purpose) in connection with any product(s) supplied by it under these Terms.
In any event, Aspectus-UK Limited’s sole liability and the user's sole remedy for any defective product(s) supplied under these Terms shall be the replacement by Aspectus-UK Limited of the defective product(s). Aspectus-UK Limited shall not be liable for economic or financial loss or any special, indirect or consequential loss or damage whatsoever and howsoever arising.
Disclaimer of Warranty:
THE CONTENT CONTAINED IN THIS WEBSITE IS PROVIDED BY ASPECTUS-UK LIMITED AS A SERVICE TO ITS CUSTOMERS. THIS WEBSITE DOES NOT CONTAIN INFORMATION ABOUT ALL DISEASES, NOR DOES THIS WEBSITE CONTAIN ALL MEDICAL INFORMATION THAT MAY BE RELEVANT. ALL CONTENT PROVIDED IN THIS WEBSITE IS ONLY GENERAL HEALTH INFORMATION AND IS ONLY INTENDED TO FACILITATE COMMUNICATION BETWEEN YOU AND YOUR HEALTHCARE PROVIDER. IT IS NOT INTENDED FOR DIAGNOSIS AND CANNOT PROVIDE A DIAGNOSIS FOR ANY PARTICULAR INDIVIDUAL AND SHOULD NOT BE USED AS A SUBSTITUTE FOR SEEKING PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, TREATMENT, OR CARE. ALL SPECIFIC MEDICAL QUESTIONS YOU HAVE ABOUT YOUR MEDICAL CONDITION, TREATMENT, CARE, OR DIAGNOSIS SHOULD BE PRESENTED TO YOUR OWN PROFESSIONAL HEALTHCARE PROVIDER.
EXCEPT AS EXPRESSLY AND UNAMBIGUOUSLY STATED OTHERWISE, ASPECTUS-UK LIMITED DOES NOT ENDORSE, OPERATE, CONTROL, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT, BRAND, METHOD, TREATMENT, INFORMATION, OR SERVICES ON THE WEBSITE, IN ANY WAY.
THE INFORMATION, SERVICES, AND PRODUCTS CONTAINED IN THIS WEB SITE ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, ASPECTUS-UK LIMITED AND ITS MEDICAL ADVISORS, CONSULTANTS, AND STAFF (COLLECTIVELY " ASPECTUS-UK LIMITED ") DISCLAIM AND EXCLUDE ALL WARRANTIES WITH RESPECT TO ALL INFORMATION, SERVICES, AND PRODUCTS CONTAINED IN THIS WEBSITE, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
THE ASPECTUS-UK LIMITED WEBSITE INCLUDES CONTENT PROVIDED BY THIRD PARTIES AND USERS. FOR SUCH CONTENT, ASPECTUS-UK LIMITED IS A DISTRIBUTOR AND NOT A PUBLISHER. ASPECTUS-UK LIMITED HAS NO MORE EDITORIAL CONTROL OVER SUCH CONTENT THAN DOES A PUBLIC LIBRARY OR NEWSSTAND. ANY OPINIONS, ADVICE, STATEMENTS, SERVICES, OFFERS, OR OTHER INFORMATION EXPRESSED OR MADE AVAILABLE BY THIRD PARTIES (INCLUDING MERCHANTS AND LICENSORS) ARE THOSE OF THE RESPECTIVE AUTHORS OR DISTRIBUTORS OF SUCH CONTENT AND NOT OF ASPECTUS-UK LIMITED OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS. THERE ARE NO WARRANTIES MADE AS TO THE COMPLETENESS, ACCURACY, CURRENCY, OR RELIABILITY OF INFORMATION PUBLISHED BY ASPECTUS-UK LIMITED.
ASPECTUS-UK LIMITED DOES NOT WARRANT THAT INFORMATION, SERVICES, AND PRODUCTS CONTAINED IN THIS WEBSITE WILL SATISFY YOUR REQUIREMENTS OR THAT IT IS WITHOUT DEFECT OR ERROR.
YOU ACKNOWLEDGE, BY YOUR USE OF THIS WEBSITE, THAT YOUR USE OF THIS WEBSITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL RISK ASSOCIATED WITH ANY OF YOUR USE OF THIS WEBSITE, INCLUDING RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF THIS WEBSITE.
Some hypertext (HTML) links on this web site lead to web sites, which are not under the control of Aspectus-UK Limited. Accordingly, Aspectus-UK Limited makes no representation or warranty concerning the content of these web sites and accepts no responsibility or liability in respect of the material on any web site, which is not under Aspectus-UK Limited control. Aspectus-UK Limited is providing these hypertext links to you only as a convenience, and the inclusion of any such hypertext link does not imply an endorsement by Aspectus-UK Limited of the linked site or imply any relationship between Aspectus-UK Limited and the hyper-linked organisation or individual.
You agree to indemnify and hold Aspectus-UK Limited, and its subsidiaries, affiliates, officers, (mix) agents, co-branders or other partners, and employees, harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of content you submit, post to or transmit through the Site, your use of the Site, your connection to the Site, your violation of the Terms and Conditions, or your violation of any rights of another person or entity.
All claims regarding ScienceBased Health formulations contained within this site, and the efficacy of ingredients, have not been evaluated by the Food and Drug Administration. ScienceBased Health formulations are not intended to diagnose, treat, cure or prevent any disease.
Aspectus-UK Limited and ScienceBased Health assumes no responsibility for claims regarding the efficacy, warranty, or safety of any product or service offered by Aspectus-UK Limited, a ScienceBased Health Network affiliate. For more information regarding ScienceBased Health's Affiliate Network products or services, please contact that company directly.
Cancellation of Orders:
Web orders may only be cancelled if the product has not already been shipped. To cancel a web order, please email firstname.lastname@example.org with the subject "Cancel Order".
If you receive a product that is faulty, email us email@example.com with the subject "Faulty Product".
Please include in the email a brief description of the fault, a member of our customer service team will contact you shortly afterwards and arrange appropriate action to be taken.
If the item you received is not what you ordered, email us firstname.lastname@example.org with the subject "Wrong Product Shipped"
Please include in the email a brief description the incorrect item and a member of our customer service team will contact you shortly afterwards and arrange appropriate action to be taken.
The product must be unopened, with any seal intact and unused. It should be in its original packaging and in good condition. Please place the product including the original packaging in a sealed plastic bag ready for collection.
We need to be advised of the item(s) that are incorrect no later than 5 working days from date of delivery.
Aspectus-UK Limited will process a refund when the returned goods have been received in the warehouse.
If you paid by credit card your card will be refunded and you will be emailed a 'credit note' which is simply a reference of the transaction. Please be aware that the refund may take up to 3 working days to show on your statement depending on your card provider. If something is missing from your order, please check first to see if there is another delivery due to you. You can do this by checking the delivery docket.
Return Policy for Retail Customers:
Your satisfaction is guaranteed. If you are not completely satisfied with your ScienceBased Health product, you may request a refund by following the procedures below within 30 days of purchase. (exception: HydroEye may be returned within 90 days of purchase on first-time orders).
HydroEye Money Back Guarantee:
To qualify for the 90 day money back guarantee the HydroEye product must have been taken as directed for the full term of 90 days. Verification of non-improvement of condition must be provided by an Eye Care Professional. Refund value will be product list price LESS VAT and Delivery as per Aspectus UK Limited Invoice.
Shipping errors, shortages, or damaged product:
Shipping errors and shortages or damaged product must be reported within 5 days of purchase. To return faulty or damaged products within 5 days - please repack the product in the original packaging and then place the entire product including the original packaging in a sealed bag. Email us email@example.com with the subject "Product Return" to arrange a return.
To return any product, the product must have been purchased directly from Aspectus-UK Limited. Returns of products purchased from a doctor or other sources must be handled by the individual or organization from which the product was purchased.
Contact Aspectus-UK Limited by emailing firstname.lastname@example.org with the subject "Product Return" to obtain approval for your return. You will be assigned a Returned Product Authorization (RPA) number.
The Customer Service Representative will provide you the correct procedures and location to return the product. The product must be shipped within 30 days of purchase with the RPA number included in the package.
Returned products must be as new, in an unused and resalable condition unless they are faulty, defective or were damaged on receipt of delivery. Acceptance of returns requests for items not required after 5 working days is at the discretion of Aspectus-UK Limited.
Aspectus is not liable for shipping costs of returned product.
Product returned to Aspectus-UK Limited after 30 days of purchase and/or without a RPA number will not qualify for a refund (first time HydroEye users have 90 days from date of first purchase).
Processing of refunds may take up to 30 days after receipt of returned product.
Importation of certain products is prohibited by some countries. The customer takes possession of the merchandise at the time of purchase and thereafter is responsible for following the laws and import rules of the country where the product is being shipped. The customer is also responsible for any tariffs, taxes, duties, or other fees imposed by US or international customs. Aspectus-UK Limited will not refund the cost of shipping for any products that are impounded, delayed by customs, or returned without being delivered.
UK orders placed after 1 p.m. GMT will be shipped the next business day. An additional charge is required for Saturday Delivery. Aspectus-UK Limited will not refund the cost of shipping for shipments which are returned undelivered. Aspectus-UK Limited may not refund the shipping cost for products which are lost, damaged, or stolen in shipping.
Orders for product outside of the UK, should be directed to email@example.com as the Aspectus-UK Limited website is suitable for UK purchases only. Separate shipping/insurance charges will apply.
Aspectus-UK Limited, like your physician, is respectful of the trust placed upon us when receiving confidential information on the health of our customers. We are all concerned about privacy, confidentiality, and security of personal information, especially when using the Internet. This is of particular concern where health information is involved. Aspectus-UK Limited considers all personal data collected to be completely confidential medical information.
Aspectus-UK Limited will never wilfully disclose your individual information without your expressed written authorization do so. Our privacy applies to any personal information entrusted to us.
While your individual information is protected, we do reserve the right to use aggregated, anonymous data about our users as groups. For example, we might produce reports for third parties that illustrate the demographics of users interested in visual health. This is achieved by aggregating information from our nutritional health assessments. In no way is your personal information ever revealed.
We believe that medical and health records belong to the individual who can delete any and all information at any time.
When you choose to enter personal information, we merely hold these records, both in trust and for your convenience. Neither Aspectus-UK Limited personnel, nor anyone else, have the right to review them without your expressed authorization.
The employees of Aspectus-UK Limited are as committed to protecting your privacy as we are to maintaining your health.